Last updated: Apr 2022
By entering or using this website, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree to be bound by these terms and conditions, please do not use the program and/or immediately leave the program to terminate this agreement.
- Member registration
If you register as an NeoYouth member through the NeoYouth website, you must pay attention to the following:
(i) the registration information provided must be complete and accurate;
(ii) You must enter a password when registering for the first time. This password will be used to verify your identity as an NeoYouth member and allow login to the member website;
(iii) the password can be changed at any time after completing the first registration;
(iv) your password must be properly kept, and you must not disclose your password to other people at any time or under any circumstances;
(v) We have authorized us to assume that anyone who uses the NeoYouth website with your membership number and password is you or someone who has been authorized to represent you.
- Regarding the promotional offers enjoyed by NeoYouth members, you must pay attention to the following:
(i) The validity period of all members’ exclusive benefits is only applicable to the promotional period specified in the promotion.
(ii) NeoYouth member exclusive benefits are only used by selected members, cannot be transferred to others, and can only be used once.
(iii) When using NeoYouth members to enjoy the privileges, they must present the complete product coupon or cash coupon number provided by NeoYouth to be valid.
(iv) Calculation method of price discount for specific product coupons: We will deduct the amount of the specific product coupons first, and then calculate the member discount to allow members to enjoy double discounts.
(v) The product promotion coupons cannot be exchanged for cash or used with other cash coupons.
(vi) In case of any dispute, we reserve the right of final decision.
- Promotion activities
The NeoYouth website may provide promotional activities, and participants need to agree to the relevant terms in order to participate.
- Intellectual property
All materials and content on the NeoYouth website (collectively “All Content”) are subject to copyright and other intellectual property rights (“Intellectual Property Rights”) that may be involved. The copyright belongs to us. Without our prior written consent, all content and all or part of this website may not be used, reproduced, copied, copied, sold, resold, accessed, modified or otherwise Use for any purpose.
- Your obligations and responsibilities
Your access to or use of the NeoYouth website is subject to these terms and special warnings or instructions for access or use posted on this website. You must act in accordance with law, practice and in good faith. You may not make any changes or modifications to this website or any content or services appearing on this website, and shall not in any way impair the integrity or operation of this website. Without limiting the generality of any of the provisions of this clause, if you negligently or intentionally violate any of the obligations of this clause, you are responsible for all losses and damages caused by us.
- Third party links
- Personal Data (Privacy) Policy Statement
We will ensure that its staff adhere to strict standards, respect the personal data you submit to us, and ensure its security and confidentiality.
We will continue to use your personal data (including name, phone and email) in accordance with the purpose for which the information was collected to provide product, after-sales service information, information and promotional materials, new services from us or our affiliates.
We will take all practicable steps to keep your personal data confidential, but we may transfer such information to the following parties:
(a) any agent, contractor or third-party service provider that provides administrative, telecommunications, computer and other services to NeoYouth’s business operations;
(b) Any person to whom NeoYouth is responsible to make disclosure under any legal requirements binding on NeoYouth, or for the purposes of any guidelines or codes of practice issued by NeoYouth for the purposes of regulatory or other agencies
- Disclaimer, Warranty, and Limitation of Liability
We make no representations or warranties (either express or implied) of these terms or this website. We will take reasonable and practicable procedures to try to ensure that the systems related to this website are equipped with sufficient security facilities, and to monitor related risks when the system is operating.
You agree that, to the maximum extent permitted by applicable law, we will not under any circumstances interfere with any (i) business; (ii) delays or interruptions in accessing this website; (iii) data transmission failures, erroneous transmissions, Errors, damages or other modifications; (iv) any type of loss or damage incurred as a result of dealings with this website or off-site links appearing on this website; (v) related to your use of this website (including Computer viruses, system failures or malfunctions that may occur during the hyperlinking of their websites); (vi) any inaccuracy or omission of the content or misleading, false or deceptive statements; (vii) things beyond our reasonable control, And any liability or legal liability (whether based on contract, tort (including negligence) or otherwise).
- Governing law, jurisdiction and disputes
All disputes relating to all use and access to the NeoYouth website, all rights and responsibilities envisaged by these Terms and all actions are governed by local law. Any disputes related to your visit to the NeoYouth website must be resolved through local confidential arbitration.
The local laws of the NeoYouth website refer to the laws of the Hong Kong Special Administrative Region
You acknowledge and agree that these Terms constitute a complete and exclusive agreement between us and you regarding your use of this website, and supersede and regulate all previous recommendations, agreements or other communications.
We reserve the right to change the content posted on this website and to change these terms. Any changes take effect immediately. Your continue using this website constitutes your agreement to all such changed terms. We may terminate any rights granted under these Terms with or without prior notice. You shall immediately comply with any termination or other notice.
The content of these terms shall not be interpreted as setting up any agency relationship, partnership relationship or other forms of cooperation between you and us. Our failure to require you to perform any provision of this agreement does not affect our full right to request that performance at any time thereafter, and our waiver of any violation of any provision of this agreement shall not be taken as The article itself gave up.
The provisions of this clause are independent and separable. If any clause is judged to be unenforceable or invalid by arbitral award or court decision under any applicable law, the validity, legality and enforceability of the rest In any way shall not be affected or impaired.
- Can be divided
This agreement can be divided. If any clause of this agreement is determined to be illegal or unenforceable, the provisions of the violation will not affect the remaining clauses of this agreement and should be revoked.
- Applicable text
If there is any inconsistency between the English version and the Chinese version of this chapter, the Chinese version shall prevail.
- You have the right to request or correct your personal data held by us.
For general information or complaints about requesting or correcting or inquiring about our privacy policies and practices, please write to Suite 803-804, 8/F, Wah Yiu Industrial Centre, 30-32 Au Pui Wan Street, Fotan, N.T., Hong Kong.
Who we are
Our website address is: https://www.neoyouth.com.hk
- Your Privacy
- Types of Personal Data Collected
You may need to provide your personal data from time to time, including but not limited to your name, gender, age, passport or identity card number, date of birth, phone number, facsimile number, address, email address, credit card details, education level, occupation, household income, hobbies or preferred activities. Failure to provide such data and/or provision of incomplete or inaccurate data may prevent us from providing certain services to you.
If you are under the age of 18, you must obtain the consent from parents or guardians before disclosing any of your personal data to us, and we shall not collect your personal data without such prior consent.
- Purposes for which we will collect and use your Personal Data
The data obtained by NeoYouth may be used for the following purpose:
• Send you information of products, services, events, competitions, promotions, or other communications;
• Process your payment, return or refund;
• Follow up your order statue or delivery or survey after sale;
• Promotional and marketing activities for any business partners of NeoYouth or any agent, contractor, or third-party service provider who provides administrative, telecommunications, computer, payment or other services to NeoYouth;
• Create and manage your NeoYouth account;
• Provide information about your purchase history to fit our marketing campaigns;
• Conduct surveys for future promotion offers;
• Respond to your inquiries;
• Customize advertisements on our websites or other media of your interests;
• Assist your product selection and replenishment;
• Membership enrolment or discount or redemptions or other benefits;
• Operate and communicate with you about our social networking;
• Manage, communicate and administer your participation in, special events, contests, surveys and other offers;
• Evaluate and further enhance our products and service standard;
• Comply with any legal requirements, relevant industry standards and our policies;
• Perform accounting, auditing and other similar functions;
We may use any personal data provided by you (whether on an obligatory and/or voluntary basis) to enable us to provide the following additional services to you and/or carry out the following activities:
(a) To enable us better to understand the demographics of our customers;
(b) For internal research and analysis to enable us to provide rewards, services and product information or offerings better tailored to your needs;
(c) Market research;
(d) To enable our beauty consultant/specialist to follow up;
(e) To distribute customer satisfaction survey; and
(f) To send our VIP newsletters and VIP program updates.
- Disclosure of Personal Data
In cases where we do collect personal data from you, we will:
(b) Where relevant, give you the opportunity to opt-out and object to any of the purpose(s) for which we will use the personal data collected (including but not limited to the circumstances described in paragraph 5 below); and
(c) Tell you how we will store your personal data and how you can review, change and delete the personal data we have stored.
All personal data collected and held by us will be kept confidential but we may provide and/or disclose such information to the following parties (whether within or outside Hong Kong) for the purposes set out in paragraph 3 above:
(a) Any member companies, subsidiaries, holding companies, associated companies, or affiliates of, or companies controlled by, or under common control with NeoYouth;
(b) Any agent, contractor or third party service provider (“Third Party Service Providers”) who provides administrative, telecommunications, computer and other services to us in connection with the processing and storage of your data;
(c) Any actual or proposed assignee or transferee of all or any part of our assets, shares or services, or successor of NeoYouth in carrying on all or any part of our business; and
(d) Government, judicial or regulatory authorities, law enforcement agencies or other organizations as required or authorized by applicable laws in or outside Hong Kong.
Our Third Party Service Providers are under a duty of confidentiality and are contractually bound to protect your personal data privacy and to only use your personal data in connection with the purposes specified in paragraph 3 above and not for their own purposes (including direct marketing).
- Use of Data in Direct Marketing
We may also use your personal data including name, telephone number, address and email for direct marketing. By law, we may not use your personal data for this purpose unless we have received your consent (including an indication of no objection).
Upon your consent, your personal data may be used for:
(a) Communicating to you regarding new product launch and other promotional offers, including where applicable, skincare products, cosmetics products, make up products, body care products, make up services, body care services and facial services;
(b) Communicating to you regarding our promotional events including where applicable, makeup classes and/or demonstrations, skincare seminars, other beauty classes, PR events, VIP gatherings, value sets, shop opening events, store announcement/ events, exhibitions and news update;
(c) Communicating on-counter or out of counter services and events related to skincare, makeup or beauty services for promotion or rewarded purpose;
(d) Marketing reward programs, birthday celebration offers, free sampling, digital campaigns, roadshow/ outpost, in store promotion updates;
(e) Communicating joint promotion or events with shopping malls, department stores, credit cards, banks, trades, celebrities, magazines, television, websites, mileage programs, cultural, art or musical societies/ organizations, charities or nonprofit organizations; and
(f) Cross brand joint promotions and/ or events with brands within NeoYouth.
If at any other point of time you do not wish us to use your personal data for use in direct marketing as described above, you may exercise your opt-out rights by notifying us through the communication channels as stated in paragraph 7 below.
All personal data provided by you will be properly stored in our customer service system and can only be accessed by authorized persons who have received training on our privacy policies.
(a) When there is a website crossing over several pages of this website and such necessary information is temporarily recorded in order for users to use this website conveniently.
(b) When NeoYouth or a company consigned by NeoYouth conducts survey analysis of the access trends of users on this website in order to provide better service through this website.
- Transfer of Personal Data
- Your Right to Access, Correction and Deletion
Under the Personal Data (Privacy) Ordinance, you have the right to check whether we hold personal data relating to you and request access, correction and deletion of any of your personal data in our records. If you at any other point of time wish to exercise any of such rights, please email us as specified in paragraph 10 below.
You may also request us to delete you or your personal data from any active mailing or distribution list. If you no longer wish to receive any future promotional or direct marketing material from us, please email us as specified in paragraph 10 below, marking your communication “Confidential”. In response, we may ask you to provide certain details about yourself to ascertain the authenticity and validity of the request.
- Contact us
The person to whom (1) requests (i) for access to data or correction of data, (ii) for general information regarding our policies and practices with respect to personal data and (iii) about the kinds of personal data that we hold and (2) general questions and complaints should be addressed is as follows:
Suite 803-804, 8/F, Wah Yiu Industrial Centre, 30-32 Au Pui Wan Street, Fotan, N.T., Hong Kong.
NeoYouth has the right under the Ordinance to charge a reasonable fee for processing data access request.
*Please indicate your name, member ID or contact number for us to follow up your request.
You may be asked to provide additional information to authenticate your identity in order for us to follow up your request.
- Retention of Data
We will keep your personal data only for as long as necessary to fulfill the purpose(s) for which the data is or is to be used (including any directly related purpose(s)). Pursuant to our internal policy, we will keep a record of all transactions with you in our course of business for a reasonable period of time for review and verification purposes. Personal Data which is no longer necessary for the purposes for which the data was originally collected will be destroyed. You also have the right to request deletion of your personal data in our possession as stated in paragraph 8 above.
If there is any discrepancy between the Chinese and English versions of this Statement, the Chinese version shall prevail.